In 2018, participants came from 47 states and 35 countries to bring together the leaders, providers, healthcare organizations, patients, payers and industries committed to improving the patient experience through empathy and innovation. In its 10th year, Cleveland Clinic and HIMSS are partnering to enhance the focus on technology and more deeply explore how healthcare is extending empathy into an increasingly digital environment.

 

The annual summit provides a forum which showcases the exceptional efforts to generate and exchange ideas, strategies and practices to improve and sustain quality patient experience. Through honest commentary on what hasn’t worked, and patient and family reflections on what’s still needed, attendees will hear how organizations around the world will strive to deliver the best clinical, physical and emotional experience to patients and families.